The Inside / Counter Sales Representative serves as the front-line sales and customer experience leader for Raskull Supply Co. This role is responsible for assisting walk-in customers, supporting inbound sales inquiries, managing order flow, tracking projects through software, and ensuring accurate documentation through QuickBooks.
This position requires a highly organized, task-oriented individual who enjoys pickup upfitting, thrives in a fast-paced environment, and can communicate clearly and professionally with customers, vendors, and internal team members. Punctuality, accuracy, and follow-through are non-negotiable standards.
CORE RESPONSIBILITIES:
Customer Engagement & Sales:
- Greet and assist walk-in customers at the counter.
- Respond to inbound calls, emails, and online inquiries.
- Identify customer needs and recommend appropriate truck beds, accessories, and upfit solutions.
- Build estimates and convert quotes into sales.
Maintain high-level product knowledge of:
- Flatbeds
- Toolboxes
- Grille guards
- Bumpers
- Lighting
- Drawer systems
- Towing accessories
- General upfit solutions
- Maintain professional communication at all times.
Order Processing & Documentation:
- Create and manage invoices in QuickBooks.
- Ensure accuracy in pricing, tax application, and payment processing.
- Collect deposits and finalize transactions.
- Process credit card, check, and financing transactions.
- Maintain organized digital and physical documentation.
Software Workflow Management:
Create and update boards for:
- Sales orders.
- Install scheduling.
- Customer follow-ups.
- Special orders.
- Track order status from sale to installation completion.
- Communicate with shop team regarding timelines and work orders.
- Maintain accurate notes and internal communication logs.
- Ensure no job “falls through the cracks”.
Inventory & Product Coordination:
- Assist with inventory tracking and visibility.
- Coordinate special orders with vendors.
- Communicate lead times clearly to customers.
- Verify product arrivals against purchase orders.
Communication & Team Collaboration:
Work closely with:
- Sales Manager.
- Shop Manager.
- Logistics/Procurement.
- Administrative team.
- Clearly communicate customer expectations.
- Follow up proactively on open jobs and pending tasks.
- Support lot organization and front counter presentation.
REQUIRED QUALIFICATIONS:
- Experience with QuickBooks.
- Experience with sales/tracking software.
- Strong organizational and tracking skills.
- Excellent verbal and written communication.
- Customer-focused mindset.
- Strong attention to detail.
- Ability to multitask while maintaining accuracy.
- Punctual and dependable.
- Ability to work Monday-Friday and every other Saturday.
PREFERRED QUALIFICATIONS:
- Experience in truck upfitting, automotive accessories, or similar industry.
- Familiarity with inventory systems.
- Sales experience in retail or equipment-based environments.
- Mechanical understanding of pickup accessories.
PERFORMANCE EXPECTATIONS:
Success in this role will be measured by:
- Quote-to-sale conversion rate.
- Lead response time.
- QuickBooks accuracy and compliance.
- Customer satisfaction.
- Order tracking precision.
- On-time arrival and attendance reliability.
CORE CHARACTER TRAITS:
- Task-oriented and disciplined.
- Organized and detail-driven.
- Clear communicator.
- Positive attitude.
- Self-starter.
- Team-minded.
- Solutions-focused.